{ "timestamp": "2026-09-16 00:26:51.0261", "level": "Error", "severity": "ERROR", "message": "Unhandled Exception in Web Application", "stackTrace": "System.Web.HttpException (0x80004005): A potentially dangerous Request.Path value was detected from the client (:).\r\n   at System.Web.HttpRequest.ValidateInputIfRequiredByConfig()\r\n   at System.Web.HttpApplication.PipelineStepManager.ValidateHelper(HttpContext context)" }
{ "timestamp": "2026-09-16 05:46:16.6944", "level": "Error", "severity": "ERROR", "TraceId": "d127c65e-c20e-408d-8445-fd33915708eb", "message": "Unhandled Exception in Web API", "stackTrace": "System.OperationCanceledException: The operation was canceled.\r\n   at System.Threading.CancellationToken.ThrowOperationCanceledException()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/Modules/Version/All?Appversion=7.9.0","Route":"/Modules/Version/All","Query":"?Appversion=7.9.0","Body":""} }
{ "timestamp": "2026-09-16 06:23:26.2153", "level": "Error", "severity": "ERROR", "TraceId": "86e88c0b-28ff-471d-9852-cd8b796ee7ac", "message": "Unhandled Exception in Web API", "stackTrace": "System.OperationCanceledException: The operation was canceled.\r\n   at System.Threading.CancellationToken.ThrowOperationCanceledException()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/Languages","Route":"/Languages","Query":"","Body":""} }
{ "timestamp": "2026-09-16 06:23:26.2153", "level": "Error", "severity": "ERROR", "TraceId": "956f5ad8-f2fc-4642-bb98-68d5d086fa5c", "message": "Unhandled Exception in Web API", "stackTrace": "System.OperationCanceledException: The operation was canceled.\r\n   at System.Threading.CancellationToken.ThrowOperationCanceledException()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/Modules/APIs","Route":"/Modules/APIs","Query":"","Body":""} }
{ "timestamp": "2026-09-16 06:23:26.2153", "level": "Error", "severity": "ERROR", "TraceId": "a02e2258-9b32-4660-aa71-be9898f23a37", "message": "Unhandled Exception in Web API", "stackTrace": "System.OperationCanceledException: The operation was canceled.\r\n   at System.Threading.CancellationToken.ThrowOperationCanceledException()\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/Users/21437/Organisations/","Route":"/Users/21437/Organisations/","Query":"","Body":""} }
{ "timestamp": "2026-09-16 07:57:13.8082", "level": "Error", "severity": "ERROR", "TraceId": "112e1aea-9c06-42e8-8430-2106a2e348a1", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\248\\incidents\\Image20260915T144304347_5de4443e-f288-4781-b200-89220b7b4126.jpg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"PUT","Url":"https://ttk-api-staging.oqsha.com/Organisations/248/Incidents/79530","Route":"/Organisations/248/Incidents/79530","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 10:21:46.4165", "level": "Error", "severity": "ERROR", "TraceId": "8b9638fe-1003-4ef3-a0e2-c5261c35e7f0", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\248\\incident-management\\Image - 2026-09-15T144313.394_2026-09-16_10-21-46-2146_88e56763-777a-4128-9790-96cdfec379eb.jpg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"POST","Url":"https://ttk-api-staging.oqsha.com/Organisations/248/IncidentManagement/FileUpload","Route":"/Organisations/248/IncidentManagement/FileUpload","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 10:27:53.2439", "level": "Error", "severity": "ERROR", "TraceId": "83147e64-085e-431e-850c-a4b642d10356", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\248\\incident-management\\Image - 2026-09-15T144313.394_2026-09-16_10-27-53-2753_b1c62d33-0a13-4a5d-b887-5a1a57fc7a95.jpg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"POST","Url":"https://ttk-api-staging.oqsha.com/Organisations/248/IncidentManagement/FileUpload","Route":"/Organisations/248/IncidentManagement/FileUpload","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 12:05:09.0125", "level": "Error", "severity": "ERROR", "TraceId": "82f06ca3-fe02-4c82-8dc3-29099d2e8d11", "message": "Unable to connect to any of the specified MySQL hosts.", "stackTrace": "MySql.Data.MySqlClient.MySqlException (0x80004005): Unable to connect to any of the specified MySQL hosts. ---> MySql.Data.MySqlClient.MySqlException (0x80004005): Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.TimeoutException: The operation has timed out.\r\n   at MySql.Data.Common.StreamCreator.GetTcpStream(MySqlConnectionStringBuilder settings, MyNetworkStream& networkStream)\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Create(MySqlConnectionStringBuilder settings)\r\n   at MySql.Data.MySqlClient.MySqlPool.CreateNewPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.TryToGetDriver()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetConnection()\r\n   at MySql.Data.MySqlClient.MySqlConnection.Open()\r\n   at IncidentReporter.DAL.Repositories.BaseRepo.OpenConnection() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\BaseRepo.cs:line 27\r\n   at IncidentReporter.DAL.Repositories.AppVersionsRepo.Get(AppVersionsFilter appVersionsFilter, Int32& recordCount) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\AppVersionsRepo.cs:line 120\r\n   at IncidentReporter.API.BLL.AppVersionsBLL.Get(AppVersionsFilter appVersionsFilter) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\BLL\\AppVersionsBLL.cs:line 40", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/AppVersions?DeviceType=ios&IsLatestVersion=true&IsOqsha=true","Route":"/AppVersions","Query":"?DeviceType=ios&IsLatestVersion=true&IsOqsha=true","Body":""}, "MethodName": "Get", "EntryPoint": "API", "InputData": null, "TraceId": "82f06ca3-fe02-4c82-8dc3-29099d2e8d11", "ApiInputJson": "{\"Method\":\"GET\",\"Url\":\"https:\/\/api-qa-staging-2.oqsha.com\/AppVersions?DeviceType=ios&IsLatestVersion=true&IsOqsha=true\",\"Route\":\"\/AppVersions\",\"Query\":\"?DeviceType=ios&IsLatestVersion=true&IsOqsha=true\",\"Body\":\"\"}" }
{ "timestamp": "2026-09-16 12:05:09.0223", "level": "Error", "severity": "ERROR", "TraceId": "2e348118-b3ab-495b-80ae-7cfcb72d1a76", "message": "Unable to connect to any of the specified MySQL hosts.", "stackTrace": "MySql.Data.MySqlClient.MySqlException (0x80004005): Unable to connect to any of the specified MySQL hosts. ---> MySql.Data.MySqlClient.MySqlException (0x80004005): Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.TimeoutException: The operation has timed out.\r\n   at MySql.Data.Common.StreamCreator.GetTcpStream(MySqlConnectionStringBuilder settings, MyNetworkStream& networkStream)\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Create(MySqlConnectionStringBuilder settings)\r\n   at MySql.Data.MySqlClient.MySqlPool.CreateNewPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.TryToGetDriver()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetConnection()\r\n   at MySql.Data.MySqlClient.MySqlConnection.Open()\r\n   at IncidentReporter.DAL.Repositories.BaseRepo.OpenConnection() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\BaseRepo.cs:line 27\r\n   at IncidentReporter.DAL.Repositories.UsersRepo.GetCountries() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\UsersRepo.cs:line 5042\r\n   at IncidentReporter.API.BLL.UsersBLL.GetCountries() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\BLL\\UsersBLL.cs:line 5078", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/Countries","Route":"/Countries","Query":"","Body":""}, "MethodName": "GetCountries", "EntryPoint": "API", "InputData": null, "TraceId": "2e348118-b3ab-495b-80ae-7cfcb72d1a76", "ApiInputJson": "{\"Method\":\"GET\",\"Url\":\"https:\/\/api-qa-staging-2.oqsha.com\/Countries\",\"Route\":\"\/Countries\",\"Query\":\"\",\"Body\":\"\"}" }
{ "timestamp": "2026-09-16 12:05:09.0393", "level": "Error", "severity": "ERROR", "TraceId": "05e57614-7c5c-4545-8c50-46948a6f79de", "message": "Unable to connect to any of the specified MySQL hosts.", "stackTrace": "MySql.Data.MySqlClient.MySqlException (0x80004005): Unable to connect to any of the specified MySQL hosts. ---> MySql.Data.MySqlClient.MySqlException (0x80004005): Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding. ---> System.TimeoutException: The operation has timed out.\r\n   at MySql.Data.Common.StreamCreator.GetTcpStream(MySqlConnectionStringBuilder settings, MyNetworkStream& networkStream)\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.NativeDriver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Open()\r\n   at MySql.Data.MySqlClient.Driver.Create(MySqlConnectionStringBuilder settings)\r\n   at MySql.Data.MySqlClient.MySqlPool.CreateNewPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetPooledConnection()\r\n   at MySql.Data.MySqlClient.MySqlPool.TryToGetDriver()\r\n   at MySql.Data.MySqlClient.MySqlPool.GetConnection()\r\n   at MySql.Data.MySqlClient.MySqlConnection.Open()\r\n   at IncidentReporter.DAL.Repositories.BaseRepo.OpenConnection() in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\BaseRepo.cs:line 27\r\n   at IncidentReporter.DAL.Repositories.AppVersionsRepo.Get(AppVersionsFilter appVersionsFilter, Int32& recordCount) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.DAL\\Repositories\\AppVersionsRepo.cs:line 120\r\n   at IncidentReporter.API.BLL.AppVersionsBLL.Get(AppVersionsFilter appVersionsFilter) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\BLL\\AppVersionsBLL.cs:line 40", "ApiInput": {"Method":"GET","Url":"https://api-qa-staging-2.oqsha.com/AppVersions?DeviceType=ios&Version=7.9.0&IsOqsha=true","Route":"/AppVersions","Query":"?DeviceType=ios&Version=7.9.0&IsOqsha=true","Body":""}, "MethodName": "Get", "EntryPoint": "API", "InputData": null, "TraceId": "05e57614-7c5c-4545-8c50-46948a6f79de", "ApiInputJson": "{\"Method\":\"GET\",\"Url\":\"https:\/\/api-qa-staging-2.oqsha.com\/AppVersions?DeviceType=ios&Version=7.9.0&IsOqsha=true\",\"Route\":\"\/AppVersions\",\"Query\":\"?DeviceType=ios&Version=7.9.0&IsOqsha=true\",\"Body\":\"\"}" }
{ "timestamp": "2026-09-16 12:07:01.2074", "level": "Error", "severity": "ERROR", "TraceId": "e3642d63-7035-47aa-8e17-8fe2e0ad344b", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\204\\incidents\\imagejpeg1_5b0dabce-32d6-4477-9fe5-a00df41d332e.jpeg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"PUT","Url":"https://comer-api-staging.oqsha.com/Organisations/204/Incidents/79531","Route":"/Organisations/204/Incidents/79531","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 12:07:02.4545", "level": "Error", "severity": "ERROR", "TraceId": "e3642d63-7035-47aa-8e17-8fe2e0ad344b", "message": "System.IO.DirectoryNotFoundException: Could not find a part of the path 'D:\\iis\\api-qa-staging.oqsha.com\\Templates\\IncidentStatusUpdateEmail.html'.\r\n   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)\r\n   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)\r\n   at IncidentReporter.API.Helpers.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\EmailHelper.cs:line 40", "stackTrace": "System.IO.DirectoryNotFoundException: Could not find a part of the path 'D:\\iis\\api-qa-staging.oqsha.com\\Templates\\IncidentStatusUpdateEmail.html'.\r\n   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)\r\n   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)\r\n   at IncidentReporter.API.Helpers.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\EmailHelper.cs:line 40", "ApiInput": {"Method":"PUT","Url":"https://comer-api-staging.oqsha.com/Organisations/204/Incidents/79531","Route":"/Organisations/204/Incidents/79531","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 12:12:18.5794", "level": "Error", "severity": "ERROR", "TraceId": "b79c770a-b134-46bc-a8a1-ebd45934876d", "message": "System.IO.DirectoryNotFoundException: Could not find a part of the path 'D:\\iis\\api-qa-staging.oqsha.com\\Templates\\IncidentStatusUpdateEmail.html'.\r\n   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)\r\n   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)\r\n   at IncidentReporter.API.Helpers.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\EmailHelper.cs:line 40", "stackTrace": "System.IO.DirectoryNotFoundException: Could not find a part of the path 'D:\\iis\\api-qa-staging.oqsha.com\\Templates\\IncidentStatusUpdateEmail.html'.\r\n   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)\r\n   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)\r\n   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)\r\n   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)\r\n   at IncidentReporter.API.Helpers.EmailHelper.SendEmail(String template, String subject, Object args, String toAddress, String ccAddress, List`1 reportAttachments, List`1 additionalAttachmentsFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\EmailHelper.cs:line 40", "ApiInput": {"Method":"PUT","Url":"https://comer-api-staging.oqsha.com/Organisations/204/Incidents/79531","Route":"/Organisations/204/Incidents/79531","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 12:12:18.8853", "level": "Error", "severity": "ERROR", "TraceId": "a70e56f7-814c-42d7-8dd9-abd3540e130d", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\204\\incidents\\images\\Media4_acb8863b-2b81-49bd-8c59-f6592fa81c5a.jpeg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"POST","Url":"https://comer-api-staging.oqsha.com/Incidents/79531/UploadMedia","Route":"/Incidents/79531/UploadMedia","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 12:36:40.4834", "level": "Error", "severity": "ERROR", "TraceId": "919ec74a-3b09-41a6-b1a7-c19568986e6c", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\204\\incidents\\images\\image1789562197797_e107ab10-a7b5-4f04-b5ec-cff886f8b096.jpeg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"POST","Url":"https://comer-api-staging.oqsha.com/Incidents/79532/UploadMedia","Route":"/Incidents/79532/UploadMedia","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
{ "timestamp": "2026-09-16 12:40:33.1180", "level": "Error", "severity": "ERROR", "TraceId": "0617da96-84b9-4210-b904-26777c132c1e", "message": "[DateStamper] Exception occurred while processing file D:\\App-Data\\iis\\api-qa-staging.oqsha.com\\api-qa-staging.oqsha.com\\attachments\\204\\incidents\\image1789562430924_92db3f39-9f90-432d-87df-acfa4bdde082.jpeg: System.TypeInitializationException: The type initializer for 'NativeMagickSettings' threw an exception. ---> System.TypeInitializationException: The type initializer for 'X64' threw an exception. ---> System.DllNotFoundException: Unable to load DLL 'Magick.Native-Q16-x64.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_SetEnv(IntPtr name, IntPtr value)\r\n   at ImageMagick.Environment.NativeEnvironment.SetEnv(String name, String value)\r\n   at ImageMagick.MagickNET.InitializeConfiguration(ConfigurationFiles configFiles, String newPath)\r\n   at ImageMagick.Environment.NativeMethods.X64..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.Environment.NativeMethods.X64.Environment_Initialize()\r\n   at ImageMagick.Environment.Initialize()\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..cctor()\r\n   --- End of inner exception stack trace ---\r\n   at ImageMagick.MagickSettings.NativeMagickSettings..ctor()\r\n   at ImageMagick.MagickSettings..ctor()\r\n   at ImageMagick.MagickImage..ctor()\r\n   at IncidentReporter.API.Helpers.DateStamperHelper.AddTimestampToImage(String inputFilePath) in C:\\GitLab-Runner\\builds\\27n6lYj0J\\0\\incident-reporter\\incident-reporter-api\\IncidentReporter\\IncidentReporter.API\\Helpers\\DateStamperHelper.cs:line 19", "ApiInput": {"Method":"PUT","Url":"https://comer-api-staging.oqsha.com/Organisations/204/Incidents/79533","Route":"/Organisations/204/Incidents/79533","Query":"","Body":"*** MULTIPART FORM DATA / FILE UPLOAD (OMITTED FOR LOGGING) ***"} }
